Returns and Refund Policy

Returns Policy

You can return your bulk bag purchase in its original condition within 21 days of the date you received the item. All shrink-wrap or bulk bag must be intact and the goods in the same condition supplied.

If you wish to return your item you will be charged the return delivery charge only. You will be advised of this cost. You can also return the goods to us yourself at your own cost.

Refunds Policy

Where you are withdrawing from your purchase between 7 and 30 days after delivery and there has been no error on our part, we will refund only the cost of the item.

We will not refund the delivery or other add on charges made, should you wish to return the goods at your own cost please contact us to arrange for return labels.

Any refund paid will be paid back to the same method of payment.

Unsuccessful deliveries

In accordance with our conditions of sale, it is important to note that our delivery system requires a hard flat area to receive our bulk bag pallet products. Our bulk loose loads and hiab crane deliveries require  safe solid ground with no overhead wires.

If you are in any doubt that we may not be able to deliver please email Stone Direct at for advice or visit our ton bags delivery page

Should we be unable to deliver due to the point of off-loading not meeting the criteria, then return charges will apply.

More details are available on the delivery page.



Stone Disclaimer

Sandstone, Plum Slate, Limestone and Granite are products of nature and have been quarried from all over the world. As natural products, they are prone to variations in color, texture, shade and veining that may differ from the samples shown. Variations in natural products are not considered flaws of natural stone but may occur as a result of the type of stone being used, as well as the current quarry conditions. These differences and variations in the stone should be considered as the beauty of natural stone instead of flaws. No two pieces of natural stone are alike. Always request samples of present stock as variations in material may occur without notice.

Please Note

Bulk stone is washed using equipment at the quarry and usually requires cleansing to reveal its full natural colors. When used for a pathway, driveway or flowerbed, rainfall will normally achieve this or you can simply run a hose to clean the stone of dust.