Returns and Refund Policy
You can return your purchase in its original condition within 21 days of the date you received the item. All shrink-wrap must be intact and the goods in the same condition supplied.
If you wish to return your item you will be charged the return delivery charge only. You will be advised of this cost. You can also return the goods to us yourself at your own cost.
Where you are withdrawing from your purchase between 7 and 30 days after delivery and there has been no error on our part, we will refund only the cost of the item.
We will not refund the delivery or other add on charges made, should you wish to return the goods at your own cost please contact us to arrange for return labels.
Any refund paid will be paid back to the same method of payment.
In accordance with our conditions of sale, it is important to note that our delivery system requires a hard flat area to receive our product.
If you are in any doubt that we may not be able to deliver please call Stone Direct on 0872 060970 for advice or visit our ton bags delivery page
Should we be unable to deliver due to the point of off-loading not meeting the criteria, then return charges will apply.
More details are available on the delivery page.