Stone Direct FAQs

Welcome to the Stone Direct frequently asked questions section. If you can’t find the answer you’re looking for contact us now, we’re happy to help!

How To Order?

Ordering is easy with Stone Direct

Order on your mobile, tablet or PC at stonedirect.ie, 24 hours a day, 365 days a year.

Payment methods

We currently accept payments from: Visa, Visa Debit and MasterCard credit and debit cards. Just select your preferred method at the payment stage.

Is Your Site Safe?

Does your site have secure payment?

Absolutely, we use the ‘Verified by Visa’ and ‘Secure by Mastercard’ payment system which give the added safety step of your bank verifying the order.

We take your security very seriously, and we’ve invested in a totally secure and safe website for you to shop. Once you checkout, we encrypt all your details using Internet standard encryption technology (TSL/SSL).

If you have any questions about the online security of Stone Direct please email customerservices@stonedirect.ie. Or, please feel free to visit our Privacy Policy for more information.

Do you have showrooms?

Sorry, we don’t have any showrooms open to the public, our mixing plant is strictly private to adhere with health & safety regulations. Your mobile phone is effectively a store in your pocket. Put the kettle on and shop away without ever worrying about opening hours!

Can I check stock?

We update the stock levels on the Stone Direct website regularly throughout the day to provide you with the most up-to-date stock information. When you select a stone product there will be a ‘low stock’ or ‘sold out’ message if that stone is almost gone or totally sold out.

Will you be getting more stock?

We mix a lot of our stone products at our facility on a regular basis so we tend to get more stock in once or twice a week. However, you will be advised if we’re experiencing a delay in our stock supply chain by a message saying ‘coming soon’.

I have a question about shipping?

Please refer to the ‘calculate shipping’ next to the ‘update cart’ button on cart page. Here you can calculate shipping before paying by choosing your county from the drop menu. If you have any further questions please contact customerservices@stonedirect.ie and we will be happy to help with your query about shipping, please have your eircode at the ready.

Do you do discount codes?

We don’t do discount codes. We sell big quantities at sale prices every day. We already keep our prices as low as we can and pass on the savings to you, so there’s no need for promo codes. If you see a website offering a Stone Direct discount code, it isn’t real.