Ton Bags Delivery

We do not deliver by crane or hiab. We deliver with a kerbside tail lift lorry only.

All deliveries are made on a tail lift lorry and lowered to the ground. A manual pallet truck is then used to manoeuvre the pallet into position.

Our Couriers deliver between the hours of 6am and 8pm, you can request a telephone call 1 hour before in the special instructions box on the checkout page.

The ground and road need to be flat, level and solid tarmac or concrete to use this system. If you have any doubts please contact us for further details. Broken concrete, gravel or sloping ground is unsuitable and pallets may be left on the roadside only if it’s safe to do so.

The road must be wide enough for a lorry to fit down, usually wider and larger than a dustbin lorry. If your access is restricted, please could contact our office.

Please make sure that there are no overhead obstructions, such as overhanging trees or cables. Also please inform us of any height restrictions on the delivery route as this could prevent delivery.

We cannot deliver onto sloping ground, as the tail lift must be able to lay flat on the ground.

We do not deliver with hiab or crane offloading. Bulk bag deliveries will be made by a kerbside tail-lift lorry to put the pallet as near as possible to where you need it. The ground and road needs to be a solid, level tarmac or concrete surface to use this system. If you have any doubts please contact us for further details. Broken concrete, gravel or sloping ground is unsuitable and pallets may only be left on the roadside at the driver’s discretion if he deems it safe to do so.

To ensure your aggregates are delivered, you, (or someone on your behalf), will need to be there to sign for them.

Delivery costs are based on your location, the more you buy the more you save on shipping. All ton bag deliveries are made by a heavy pallet delivery company. While most deliveries are made within 4 working days, some locations may take longer (5-7 business days) so please be patient. Unlike a regular pallet delivery company, heavy pallets like ours are not part of regular (light pallet) network routes so it may take longer for your order to arrive. We offer a next day delivery, but service charges apply*.

Deliveries are made during the hours of 8am to 8pm, although you can choose the delivery date, this can not be guaranteed. We attempt to ensure timely deliveries however these can be affected by conditions outside of our control, for example unforeseen issues on the road or bad weather conditions.

Please note we are unable to provide delivery times.

Charges will clearly be displayed on the website.

You can calculate shipping charges before checkout.

If you have any queries regarding deliveries, please email us at hello@stonedirect.ie and we will be happy to answer any questions.

* CAUTION RETURNED PALLETS
Returned goods if cancelled whilst on route or returned due to ground/access conditions being unsuitable for pallet deliveries, will incur a return delivery charge. We will make arrangements to collect or return the goods at the cost of the return charge only. Alternatively you can make your own arrangements to have the goods returned to us within 21 days.

Where a delivery cannot be made on the arranged day due to access or unforeseen circumstances we will attempt a redelivery at your request on the following day or when arranged. There will be a redelivery charge and this will vary depending on the delivering depot. We will advise you of this cost prior to redelivery. If you have any queries concerning this or any other issue please email us at hello@stonedirect.ie